Alternative Dispute Resolution
Dear Customer,
The European Union has created a website to support consumers in submitting their complaints about any dispute they are involved in. In this context, ResteloVida,Cuidados de Saúde, Lda, makes available all the information so that you can exercise your right to complain to an official entity, third party and impartial to the process, (“dispute resolution entity”) that will help you to resolve the dispute in question.
So, if you are dissatisfied with the purchase of a good or service on our Clinic, or with the solution presented by us to resolve the situation, you can access this official website https://webgate.ec.europa.eu/
What is alternative dispute resolution?
The alternative dispute resolution is the possibility that all consumers have at their disposal to appeal and official entities that help them in the resolution, or orientation of any conflict, before opening litigation processes in the Courts.
As a general rule, the procedure is as follows: the customer asks an impartial third party to act as an intermediary between him and the merchant who is the subject of his complaint. The intermediary can suggest a solution to your complaint, impose a solution on both parties, or bring the parties together to find a solution.
You may know the concept of alternative dispute resolution by another name: ‘mediation’, ‘conciliation’, ‘arbitration’ or ‘committee responsible for consumer disputes’.
Alternative dispute resolution is, as a rule, less expensive, less formal and faster than the judicial route.
See here Law nº 144/2015 which transposes Directive 2013/11/EU.
ResteloVida,Cuidados de Saúde, Lda, makes available the websites of some of these entities that may help you to present your arguments:
Suggestions of Alternative Dispute Resolution Entities
CNIACC – National Center for Information and Arbitration of Consumer Conflicts
http://www.
Lisbon Consumer Dispute Arbitration Center
http://www.
CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court)
http://www.ciab.pt/pt/
CIMPAS – Information, Mediation and Insurance Provider Center
https://www.cimpas.pt/
Privacy Policy
Dear Costumer,
We guarantee respect for users’ privacy. The site offers, in general terms, the possibility of free browsing and not subject to prior collection of personal information. Only pages dedicated to electronic services, such as online orders and newsletter subscriptions, require the provision of information of a personal nature as a condition for providing the services requested by the Customer or interested party.
Data protection
We are responsible for protecting the personal information entered by the user. We may use the information to improve the services available, generate statistical data, and to send institutional information to users. The Company undertakes not to give users’ personal information to external entities. Any and all processing of personal data will be done in accordance with applicable legislation. According to paragraph 4 of article 10 of Law no. 67/98, of 26 October, which refers to the security conditions regarding the collection of information on open networks, all the Company’s employees involved in the processing of data are covered by the duty of secrecy and confidentiality in relation to the same. Users can change, at any time and electronically, their data, as well as deactivate the subscription to Newsletters.
We keep account information active in user registration databases to provide immediate access to personalized information each time the user enters the site, until it is requested to be removed – except for information from Customers who have placed orders. The user may, at any time, exercise access rights, rectify their data and cancel or activate newsletters.
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This website uses cookies (small software tags that are stored on your computer through the browser/browser, retaining only information related to your preferences, not including, as such, your personal data) in order to improve the user experience. It uses them in its dynamic services, with the aim of simplifying the completion of the forms associated with them, and on the other pages of the site with the aim of collecting elements relating to the interaction and general activity of users on this site. This collection process is carried out in accordance with the procedures and security practices standardized in this typology of tools, which guarantee the proper encryption of data between the different access channels to the site and the respective server. The information obtained through this means does not allow to establish any relationship at the level of the IP address of the users for the purpose of verifying personal data.
Declaration source: www.anacom.pt
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Electronic Complaints Book
Decree-Law n.º 74/2017, of 21 June, established the mandatory existence of the Complaints Book in physical and electronic format, within the scope of the SIMPLEX + 2016 Program, which aims, on this subject, among others, at the administrative modernization and consumer protection.
Thus, in accordance with the law, the new electronic platform of the Electronic Complaints Book is available on this website, without detracting from the use of the same tool in paper support, which remains available to the consumer in our facilities, as a means of complaint. and communication. Click (https://www.livroreclamacoes.pt/inicio) to access the electronic complaints book.
